PLM IT Service
Use our all-round service for your Agile PLM installation
Implementation of Agile PLM and additional software
We run complete installation of the Agile PLM application, Oracle Database, Oracle middleware modules such as WebLogic Server and other additional modules on your servers. We set up your PLM environments and hand a ready-to-go system over to your systems administrators.
Implementation takes place on your premises or, with advance preparation, remotely from our offices.
Remote IT service
Our remote service is always available:
- as PLM software support, for rapid identification of a fault or problem,
- as PLM IT service, to undertake adjustments to PLM configuration, provide ad-hoc training for users or instructions for administrators,
- in implementing new functions, updates, software upgrades, file uploads/downloads or installation of PLM software components on your hosts, and
- as PLM system service and monitoring of the host system during operation.
We use TeamViewer to hold secure Web meetings.
- We set up a Quick Support Web meeting in which you can take part directly, or
- We plan a Web meeting for which you are sent a meeting ID and password by e-mail.
- For continuous or occasional remote system support, we install our TeamViewer host setup with your specific host setup ID on your host. You define and share the password for each session or period, thus controlling access.
TeamViewer applies the highest encryption standards to safeguard the connection security.